PRIVACY POLICY
Last Updated: 7 September 2026
At HORNBILL & HORNBILL, a brand operated by 5 HILLS CERAMIC & DECOR, we respect your privacy and are committed to protecting the personal data you share with us.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, when we share it, and the choices available to you when you use our website.
Our website is operated through Shopify and is available at hornbillandhornbill.com.
For applicable Indian data protection laws, 5 HILLS CERAMIC & DECOR acts as the Data Fiduciary for personal data processed by us in connection with our business.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Mobile number
- Billing address
- Shipping address
- Customer account information
- Order and transaction details
- Wishlist information
- Product reviews and other content you submit
- Information provided through contact forms or customer support
- Information generated through your use of our website, such as website interactions and technical information.
We collect only information that is reasonably required for the purposes described in this Policy.
2. HOW WE USE YOUR INFORMATION
We may use your personal data to:
- Create and manage your customer account
- Process and fulfil your orders
- Process payments and refunds
- Arrange delivery
- Provide customer support
- Respond to enquiries
- Maintain your wishlist
- Publish and manage product reviews
- Improve our website, products and services
- Understand how customers use our website
- Prevent fraud and protect website security
- Send service-related communications
- Send promotional communications where permitted by law and, where required, with your consent
- Comply with legal, tax, accounting and regulatory requirements
3. PAYMENTS
Payments on our website are processed through third-party payment providers, including Razorpay.
HORNBILL & HORNBILL does not store complete card numbers, CVV numbers or other complete card credentials on its own systems.
Payment providers process payment information according to their own privacy and security practices.
4. COOKIES & TECHNOLOGIES
We use cookies, pixels and similar technologies to operate our website, remember preferences, understand website usage and support analytics and advertising.
We use services including:
- Shopify
- Google Analytics
- Google Ads
- Meta / Instagram advertising technologies
Some technologies are essential for the website to function, while others may be used for analytics, advertising or functionality.
Where consent is required by applicable law, we will seek it through appropriate mechanisms.
You can also manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
For more information, please see our Cookie Policy.
5. MARKETING COMMUNICATIONS
With your consent where required, we may contact you through:
- SMS
These communications may include new collections, products, offers, promotions and other HORNBILL & HORNBILL updates.
You may opt out of promotional communications at any time. Opting out of marketing will not prevent us from sending essential communications relating to your orders, account, transactions or other services you have requested.
6. PRODUCT REVIEWS & CONTENT
If you submit a product review or other content for publication on our website, that content may be publicly visible.
Please do not include personal, confidential or sensitive information in content that you choose to publish publicly.
7. WHO WE SHARE YOUR DATA WITH
We may share personal data only where reasonably necessary to operate our business and provide our services.
This may include:
- Shopify, which provides our ecommerce platform and related services
- Razorpay, for payment processing
- Delivery and logistics providers, for fulfilling orders
- Analytics and advertising providers, including Google and Meta
- Technology, communication, security and other service providers
- Professional advisers where necessary
- Government authorities or other parties where required or permitted by law
Our service providers may process personal data on our behalf or as part of providing their services to us.
We do not sell your personal data as a standalone commercial product.
8. THIRD-PARTY SERVICES
Our website may contain third-party applications, services or links.
Because our website is operated on Shopify and may use third-party applications, the information processed may vary as we add or remove services.
Third-party websites and services have their own privacy policies, and we encourage you to review them before providing information directly to them.
9. INTERNATIONAL PROCESSING
Although HORNBILL & HORNBILL sells to customers in India, some of our technology, payment, analytics, advertising or other service providers may process personal data outside India.
Where applicable, such processing will be carried out in accordance with Indian law and any applicable requirements or restrictions relating to cross-border processing.
10. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.
Certain information may need to be retained for longer periods for tax, accounting, legal, fraud-prevention, security, dispute-resolution or other legitimate requirements.
When personal data is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
11. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no online service or electronic transmission can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials confidential and notifying us if you believe your account has been compromised.
12. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Request information about your personal data processed by us
- Request correction of inaccurate or incomplete personal data
- Request deletion of personal data where permitted by law
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal data
- Exercise other rights available under applicable Indian data protection law
You may also have the right to nominate another individual to exercise your rights where provided under applicable law.
13. WITHDRAWING CONSENT
Where processing is based on your consent, you may withdraw that consent.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal and will not prevent processing that is otherwise permitted or required by law.
Some services may not be available after withdrawal where the relevant processing is necessary to provide that service.
14. CHILDREN
Our website is not intended to knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.
Where requirements relating to children's personal data apply, including requirements concerning parental consent and restrictions on certain forms of processing, we will comply with applicable Indian law.
If you believe that personal data relating to a child has been provided to us improperly, please contact us.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable law.
The latest version will always be published on our website with the updated date shown at the top.
16. CONTACT US
For questions, requests or grievances relating to privacy or personal data, please contact us:
5 HILLS CERAMIC & DECOR
Brand: HORNBILL & HORNBILL
Address: Khasra No-15, Rajpur Road, Pratitpur Santor, Dehradun, Uttarakhand – 248001, India
Email: 5hillscceramicanddecor@gmail.com
Phone / WhatsApp: +91 9557520008
GSTIN: 05AACFZ5523F1ZB
We will address privacy requests and grievances in accordance with applicable law.
COOKIE POLICY
Last Updated: 7 September 2026
HORNBILL & HORNBILL uses cookies and similar technologies on its website to provide a smooth shopping experience, keep the website secure, understand how visitors use our website and support marketing and advertising.
1. WHAT ARE COOKIES?
Cookies are small files stored on your device when you visit a website. They help websites remember information and provide certain functionality.
2. HOW WE USE COOKIES
We may use cookies and similar technologies for:
- Essential website and account functions
- Shopping cart and checkout
- Security
- Remembering preferences
- Website analytics
- Measuring advertising
- Marketing and campaign optimisation
3. THIRD-PARTY TECHNOLOGIES
Our website is powered by Shopify and may use technologies provided by:
- Shopify
- Google Analytics
- Google Ads
- Meta / Instagram
- Other Shopify applications and service providers
The specific cookies and technologies used may change as our website and services change.
4. MANAGING COOKIES
You may control or disable cookies through your browser or device settings.
Some essential cookies are necessary for the website to function properly. Disabling certain cookies may affect accounts, shopping carts, checkouts or other website functionality.
Where consent is required by applicable law for non-essential cookies or similar technologies, we will provide appropriate consent controls.
5. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy when our website, technology, applications or legal requirements change.
The latest version will be published on our website with the updated date.
6. CONTACT
For questions about cookies or privacy, contact:
5 HILLS CERAMIC & DECOR
Email: 5hillscceramicanddecor@gmail.com
Phone / WhatsApp: +91 9557520008